FAQ

Why would I subscribe when I can just buy the products I like in store or online?

Here’s why you should subscribe:

1) The retail value of the items in our boxes is up to $130 each month.
This means you are getting more for less; with the added convenience!

2) If you are unhappy with the contents of any of the monthly boxes, send the box back to us and we will offer you a full refund.
Further, you can cancel your subscription anytime!

3) There’s nothing better than coming home to a parcel and opening our box to see what’s inside.

4) Looking and feeling great all year round couldn’t be any easier

What will I receive in the monthly boxes?

Original Gent subscription boxes are packed full with dapper accessories and grooming essentials, and can be delivered on a monthly or bi-monthly basis.

Each box contains 5 products:

Any 2 Staple items; Ties, Socks and Underwear.

        1 Grooming Product

        1 Surprise Accessory

        1 Cologne

Whether it be for the office, the races, a cocktail party or a night out on the town, Original Gent has never made it so easy and cheap to look dapper!

How do I update my mailing address?

You can change your mailing address by logging in to your account or by contacting the support team by email at: originalgentau@gmail.com. Please notify us as soon as possible to ensure your box is successfully delivered to your new address.

What if I don’t like the products in my box?

If you are unhappy with the contents of any of the monthly boxes, send the box back to us and we will offer you a full refund. That’s how confident we are that you will love each of the items in our boxes!

Do I have to pay for postage?

For Australian customers, postage will be $10. International customers will have a flat rate of $15.

Will I ever receive the same product twice?

No. Every month you will receive different products.

What is your cancellation policy?

You can cancel your monthly subscription anytime by logging in to your account.

When will I receive my first monthly Box?

You will receive your first box in the following calendar month to when you signed up.

For example, if you signed up on the 15th of January, you will receive your box in February.

When will I be billed?

You will be billed for your first box at the time of initial purchase. Monthly subscriptions will continue to be billed every month until you cancel. Bi-Monthly subscriptions will continue to be billed every second month until you cancel.